Shipping & Returns
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Shipping & Returns

 

Returns Policy

 You may return most new, unopened items within 3 days of delivery for a full refund. We'll also pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact service@joellestore.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 Return Address:

JOELLE STORE

 265 E 66 # 31F

 NEW YORK, 10065 NY USA

 

 Shipping

 We can ship to virtually any address in the world via USPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We have also added FEDEX and UPS services to better assist you. 

Please make sure your country allows import of the items you are ordering, we don't know the import regulations in your country. International orders may also have additional duties, taxes, inspection, or brokerage fees assessed depending on the laws of your country. These are not included in our shipping price and there are no refunds on any such fees. Most countries don't seem to have additional fees, with the exception of the UK which seems to always have extra fees. If you have any questions or concerns, please check with the postal representatives in your country prior to ordering.

 

USPS / Domestic (USA)

 Priority Mail®
 Includes USPS Tracking
 Delivery in 1 to 3 business days depending on your zip code see chart 
 Includes up to $50 of insurances with most shipments (restrictions apply)
 Priority Mail Express®
 Service includes tracking and insurance up to $100.
 Additional merchandise insurance up to $5,000 may be purchased.
 Sunday, holiday as well as early in the day delivery is available
 to many destinations for an additional fee.
 Guaranteed delivery in 1 to 2 days.
 USPS Retail Ground®
 Small and large packages, thick envelopes, and tubes containing gifts and merchandise can be sent domestically using USPS Retail   Ground. 
 Standard Shipping in 2-8 Business Days
 This is a reliable and economical ground shipping for less-than-urgent deliveries and oversized packages.

 

USPS / International

Priority Mail Express International

3-5 Business Days

Affordable and fast international delivery to more than 180 countries, plus date-certain service delivery with a money-back guarantee to select destinations

Includes USPS Tracking

Includes up to $100 of insurance for non negotiable documents

$200 insurance for merchandise loss, damage, or missing contents.

 Priority Mail International®

 6-10 Business Days

 Reliable and affordable way to send mail and packages to more than 180

Countries.

Includes USPS Tracking®

Includes up to $100 of insurance for non-negotiable documents and up to

 $200 of insurance for merchandise for loss or damage.

 

Global Express Guaranteed®Priority Mail Express International®Priority Mail International®First-Class Package International Service®
$$$$ $$$ $$ $
1-3 Business Days
3-5 Business Days
6-10 Business Days
Varies by Destination

 

 

 

 

UPS:
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 Fedex :
 
 
 map-fedex-14-1.jpg
 
 
 

 


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